Return & Refund Policy

At Trillion Gadgets, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we're here to help.

1. Return Eligibility

You may request a return if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is significantly different from its description.
• The product has a manufacturing defect covered under the applicable return terms.

Return requests must be submitted within 7 days of receiving your order.

2. Product Condition

To be eligible for a return, the product should generally be:

• Unused and in its original condition.
• In its original packaging.
• Complete with accessories, manuals, tags, and other included items.
• Free from damage caused after delivery.

Some products may have different return conditions due to their nature.

3. Non-Returnable Items

Certain products may not be eligible for return, including products that:

• Have been used, damaged, or altered by the customer.
• Are missing original packaging or accessories.
• Are returned after the applicable return period.
• Are specifically marked as non-returnable on the product page.

4. How to Request a Return

To request a return:

1. Contact Trillian Gadgets customer support.
2. Provide your order number.
3. Explain the reason for the return.
4. Send clear photos/videos of the product and packaging when requested.
5. Wait for our team to review and confirm the return request.

Please do not send the product back before receiving return instructions from our team.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect item, contact us as soon as possible after delivery.

Our team will review the issue and, where the claim is approved, provide the appropriate solution, which may include a replacement, exchange, or refund depending on the situation and product availability.

6. Refunds

Once an approved return has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the applicable refund method.

Original shipping charges may not be refundable unless the return is due to an error on our part or another circumstance covered by our policy.

7. Exchanges

If an eligible product needs to be exchanged, replacement is subject to product availability.

If the same product is unavailable, our team will discuss the available options with you.

8. Return Shipping

If the return is due to receiving a wrong, damaged, or defective product, Trillian Gadgets may arrange or cover the applicable return shipping costs.

For other approved returns, return shipping charges may be the customer's responsibility.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the normal return process may apply.

10. Important Note

We recommend recording an unboxing video when opening your parcel, particularly for higher-value or fragile products. This can help us investigate damage, missing items, or incorrect-product claims.

11. Contact Us

For return, exchange, or refund assistance, please contact Trillian Gadgets Customer Support through the contact details available on our website.

Thank you for shopping with Trillian Gadgets.